I have a few Charlotte Tilbury reviews for you today. I first posted about these a few months ago when the photos were posted on Instagram. I’m so excited that I now have all three products that I wanted from the new releases in my hands!
The first product is a release that is permanent (not limited edition) – Charlotte’s Genius Magic Powder (C$58). When I first heard that Charlotte was releasing a new loose powder, of course I got excited. I LOVE the Airbrush Flawless Finish pressed powder, it is one of the only powders that I’ve finished completely and then repurchased. It is so finely milled and skin smoothing, while setting and mattifying my face. It is one of the top items I highly recommend from the brand. When the loose powder came out, I received a jar from PR to try out. I read some reviews on the Charlotte Tilbury website that said it had a really strong scent, but I didn’t think too much about it. When I first opened it though, I was completely taken aback by the scent. It is super strong and smells really terrible, like chemicals or plastic or something. Over time it does dissipate, but it’s still a bit unnerving especially if you aren’t expecting it.
I’m just… okay about this powder. I don’t think it’s finely milled or smoothing as the pressed version. It does have a bit of micro shimmer so you get a bit of glow to your skin after you apply this, but that’s not something I tend to look for in a powder. I wear shade 1, which is a pretty good match for my light skin tone, and the same shade I wear in the pressed powder version. Comparing the two, I still prefer the Airbrush Flawless Finish.
The next product is the Stars in your Eyes Eyeshadow Palette (C$95), a 12-shade palette comprised of four different eye looks. I skipped on last year’s 12-shade palette, but I’m really happy I purchased this year’s. It has a rose gold, blush, and purple theme to it, which is completely up my alley. I love Charlotte’s eyeshadows, they are essentially the only shadows I wear now (unless I’m wanting to be super adventurous one day), because they are incredibly foolproof, have amazing staying power (without primer, and I have relatively oily eyelids), and come in a variety of shade combinations for basically any eye look. The Stars in your Eyes palette has the same amazing quality of Charlotte’s normal quads, which is really nice because sometimes limited edition palettes tend to not be as good quality as the regular collection. My favourite daily eye look is Love Eyes, the first set of colours, for a super easy girly eye look.
Compared to a normal Charlotte Tilbury Luxury Eye Palette, this actually is incredible value. A normal CT quad is C$66, whereas you get eight more shades in this palette for an extra C$30. This is currently still available on the Charlotte Tilbury website, and will also be available in stores at Nordstrom Canada and Holt Renfrew. I highly recommend buying this in stores, because I had a pretty bad experience ordering from their website (see my mini-rant later in this post).
Lastly I have two products from the Pillow Talk collection, which sold out online in a matter of days, but I have heard rumours that it will be at Nordstrom in January / early next year. I have the Pillow Talk Luxury Eye Palette, a quad of blush pink shades with rose gold shimmer, as well as the Pillow Talk blush. I originally only had my eye on the Pillow Talk eye palette but then after seeing a tutorial on Charlotte’s Youtube channel, I had to order the blush too.
The Pillow Talk Luxury Eye Palette is GORGEOUS. I LOVE rosy blush colours right now and it is such a beautiful, foolproof, easy to apply, eye palette. I have my eye on this for future wedding makeup inspiration. I was surprised at how similar it is to the earlier limited edition Exaggereyes palette, so if you have Exaggereyes you won’t need Pillow Talk. Pillow Talk is slightly warmer and more rosy and Exaggereyes is slightly more cool-toned, so you’ll get a more neutral look with Exaggereyes but a more romantic, girly eye look with Pillow Talk.
The Pillow Talk Blush is a nice every day neutral blush to warm up your skin. It’s not anything too special though, like I didn’t notice that it was particularly amazing on me. It does help me look more alive and healthy, which is nice, but I can achieve a similar look with other neutral blushes. I probably prefer the look of Charlotte’s Sex on Fire blush over this one.
In conclusion? Buy the Pillow Talk Eye Palette, the Stars in your Eyes Palette, and the Airbrush Flawless Finish pressed powder, and skip the Genius Magic Powder and the Pillow Talk Blush.
Semi-related to this, I had a horrible time ordering from the Charlotte Tilbury website for the Pillow Talk products. Long story short, I ordered off their official website, but there were delays left and right, no communication from their customer service, and then the product was sold out. There were a few days when I thought I wouldn’t even be getting the product, which caused me quite a bit of stress. I heard from others who have purchased from the official website during a popular product launch that this is not uncommon. The customer service during this time was slow and basically nonexistent (you try calling their customer service line and you get a recorded message saying to e-mail them… ouch).
When I get my packages from her, it comes from a third party logistics provider, i.e., the Charlotte Tilbury company itself doesn’t ship out your products, which isn’t uncommon either. Also, I got a sense that the customer service was provided by a third party call centre company too, because they seemed a bit disconnected from what was actually going on, and the messages going out on social media. It seems like the only thing that was actually done by the Charlotte Tilbury company was the social media aspect, which is why they were constantly promoting products even though they weren’t able to fulfill them – because the fulfillment wasn’t in their hands. When you tweet at their official Twitter, most companies provide support directly on their social media, but their Twitter also tells you to just e-mail the customer service – likely because they are run by different companies with different mandates.
All in all, after the stress, I did get my products, but it made me think twice about order off the official website. I’d rather purchase from Nordstrom or Holts where they actually have dedicated customer service agents who are responsive, and real people you can talk to. It doesn’t affect the products themselves, but of course the experience will always affect how you view or support / don’t support a brand.
Charlotte’s Genius Magic Powder was sent to me by PR, everything else I purchased with my own money. All opinions are my own.